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App User Guide

Introduction

This manual is a comprehensive guide for the proper download, registration, and use of your LifeSpot App technology.

LifeSpot should only be used in the event of an active killer threat. If you fear your life is in danger, whether that is from an active shooter, an assailant with a knife, or any other threat to your life. This App is not for other medical emergencies or other events that might require notification to emergency responders; (ie., 911, law enforcement, Fire/EMS).

LifeSpot solves seven  challenges that are often present in active shooter events:


 

NOTIFICATION

LifeSpot alerts all users and emergency responders within seconds.

 

RESPONSE TIME

LifeSpot’s ability to alert 5 groups simultaneously  significantly reduces emergency response time.
 

LOCATION

LifeSpot identifies the threat location and tracks each user with GPS.

 

SERIOUS INJURIES

LifeSpot allows  injured victims to set their injury status so that they can receive lifesaving medical care faster

 

COMMUNICATION

LifeSpot gives users the power to text message directly with responders.

 

IDENTIFICATION

LIfeSpot identifies any armed staff to emergency responders.
 

RE-UNIFICATION

LifeSpot allows users to account for themselves, students, and colleagues.



LifeSpot works by using GPS services on your smart device to identify your personal location relative to the identified location of the threat(s).

The LifeSpot App has been approved to send “critical alerts” and will send a notification that overrides silent or do-not-disturb settings on your Smart Phone in the event of an emergency.

Although we hope you never have to activate a LifeSpot alert, this manual will equip you with  the knowledge you need  to use the LifeSpot app effectively to save lives.

Installing the App on Your Phone

Downloading to an Apple device

1. Open your “AppStore” app on your iPhone. 

2. Search “LifeSpot” in the search bar at the top of the screen. 
3. Click the “GET” button.
4. Follow the prompts to finish installing the LIfeSpot app

Downloading to an Android device

1. Open your “Play Store” app on your Android phone. 
2. Search “LifeSpot” in the search bar at the top of the screen. 
3. Click the “INSTALL” button.
4. Follow the prompts to finish installing the LIfeSpot app

Notification Settings

On both iOS and Android, when you open the LifeSpot App for the first time, you will be required to configure your notification settings.

iOS/ iPhone Notifications

  • Open the LifeSpot App and select "Allow"when asked about your notification preferences.
     

  • Select "Allow" when asked about allowing critical alerts.
     

  • This will allow you to receive audible notifications in the event of a LifeSpot alert or drill.

Android Notifications

  • Open the LifeSpot App and select "Allow " when asked about your notification preferences.
     

  • Your phone will now be set up to receive audible alerts in the event of a LifeSpot alert or drill.

Registration

  • When you open the LifeSpot App for the first time, you will see a button to “Register Now”.
     

  • Once you click that button, you will be prompted to enter the  access code provided by your administrator. If you have not received this code , contact your administrator
     

  • If you receive an invalid code message, check the code and try again. The code is case- sensitive. If the issue persists, check with your administrator.
     

  • Enter your information as prompted on the screen. This information will include your first name, last name, organization email, and phone number.
     

  • Use your organization's email and the cell phone number associated with the device the app has been downloaded on.
     

  • Check the “terms and conditions”box and click “Submit” .

Email Verification

  • Before you can use your LifeSpot App, you will need to verify your email.
     

  • After signing up , a message will appear saying “Verify your Email”
     

  • Click the “Go to email” to be redirected to your email to verify your account. 
     

  • Check your junk or spam folder if you do not receive an email within a few minutes. 
     

  • Open the email and click the “Verify Email” button. You will receive a message that says “Your email has been successfully verified!” Click the red button that says “Back to app”, and you will be redirected back to your LifeSpot App.

Enabling Location Services

iOS/iPhone Location Settings

After verifying your email, you will be prompted to “Enable Location Services”

Click the button that says “Enable Location Services”.

 

A screen asking “Allow LifeSpot to Use Your Location?” will appear. Select “Allow While Using App” You will NOT be tracked in the background and your location will only be visible when a LifeSpot alert is active.

.

You will then be prompted to “Enable Background Location”


You will then select “Change to Always Allow” . 

 

You will then be prompted to complete an in-app tutorial.

 

 At the end of the tutorial, you will be asked to complete an in-app quiz.

If you answer a question incorrectly, you will not be able to proceed until answered correctly. 

 

Once you complete both the quiz and tutorial, your app is ready to use, or “temporarily disabled” if your facility has not gone LIVE. 

 

Your administrator will advise you on the status of your app. After you complete the in-app tutorial your app may  be ready to use. DO NOT SWIPE THE FOCUS BUTTON unless you perceive an active shooter(s)..


Android location settings

 

After verifying your email, you will be prompted to “Enable Location Services” Click the

button that says “Enable Location Services” You will NOT be tracked in the background and your location will only be visible when a LifeSpot alert is active. 

 

A screen asking “Allow LifeSpot to access this device’s location” will appear. Select “Precise” .

Then, select ”While using the app”

Activating an Alert

If an active shooter  threat is identified, the LifeSpot App will allow you to activate an alert.. Please note- DO NOT activate a LifeSpot alert unless there is an active shooter  threat,  or you are in drill mode and instructed by your administrator.

Your administrator will advise you on the status of your app (LIVE or DRILL mode). Regardless, do not swipe the focus button unless you have identified an active killer threat or have been instructed to start a drill by your administrator.

Open your LifeSpot App. We recommend putting this on your home screen, by itself, so that in the event of an active killer event, it is easy to find and activate.

DRILL Mode Message

If your app is in drill mode, you will see a message saying “You are authorized to start a LifeSpot drill?” If you click yes, you will be directed to the drill mode focus

button. Do not swipe the button if you have not been instructed to begin a drill by your

administrator. Swiping it will alert all staff members in your facility.



DRILL Mode
After selecting “yes” in drill mode, Your app will look like the photo to the right. You will see “DRILL MODE” at the top of your screen. All elements on your screen will be gray and there will be no moving or flashing.  “Swipe and hold to activate drill” will be displayed at the top of your screen.



Live Alert Message

When you open your app, you will see one of two screens- if your app is LIVE the message

will say “Lives are in danger and you need to start a LifeSpot alert?” with the option to select yes or no. If you select yes, you will be directed to the LIVE ALERT focus button. Swiping it WILL alert emergency responders and all staff members in your facility that there is an active shooter event..

 

LIVE Mode

After selecting “yes” Your app will look like the photo to the right if it is LIVE. “LIVE ALERT” will be displayed at the top of your screen. All elements on your screen will be in Red and will be moving and flashing “Swipe and hold to activate” will be displayed at the top of your screen.

Press, Swipe, and hold the focus button for 3 seconds.

You will be prompted to select the floor. You will select the floor on which you identified the threat. If your facility is only 1 floor, you will not have this option. Only the activator of the alert will be prompted to select the floor.

The phone number for 911 will appear. Please call 911 and explain the situation if you are the activator-even if it’s a false alarm.

Receiving an Alert

If an alert is started at your facility, you will be notified via an audible and visible notification. 

 

This alert will sound even if your phone is on silent or do-not-disturb.

 

Open the app if you hear the alarm. Please follow the labels for more

 

information about the functionality of each feature and how to appropriately use it.


 

The red-shaded circle is an area of approximately 20 meters that the threat was identified in. The number inside the circle is the floor number the threat was identified on.

 

A 911 button will always be visible. This allows you to quickly call 911 at any time if needed.

 

Select “Fortify” if you believe fortifying your location is the safest option.

 

The yellow dot is your approximate location. This dot will change colors between green,

yellow, and red depending on which status you select.

 

Select “Flee” if you believe leaving your current location is the safest option.

 

If you or someone in our area is injured, you can click the “Injured” button if it is

safe to do so.

Keep your phone with you. Your safety is the number one priority so only use the LifeSpot App if it is safe to do so.

Chatting with Law Enforcement

If you have pertinent, lifesaving information please send a chat to law enforcement.
 

Chats should only be sent if it is safe to do so.
 

You will only see chats between yourself and law enforcement.
 

Law enforcement can send chats to you individually or to groups of people.
 

You will not see chats from your colleagues, or be able to chat individually with your colleagues

Setting your location

Occasionally, there are barriers that interfere with your phone's GPS signal. If this happens and you notice your location isn’t in the correct spot, you can adjust it if it is safe to do so. Follow the steps below. This app will not background track your location unless there is an active alert at your facility.


 

Tap on your location dot in the app.

A bubble will appear with a prompt saying “Set Location”

.

Your status will appear below depending on what option you selected (Injured, fortify, or flee).

Move the map background so your dot is in the correct place. Please note that the dot itself does not move. The map behind your dot moves.

 

Press the “Set” button at the bottom of the screen to send your updated location to law enforcement.

If you decide to move and it is safe to do so, return to real-time location tracking.

To return to real-time tracking, press your location dot again.

A bubble will appear saying “Auto- Locate” .

Tap “Auto-Locate” to return to real-time tracking.

Setting Your Location

Occasionally, there are barriers that interfere with your phone's GPS signal. If this happens and you notice your location isn’t in the correct spot, you can adjust it if it is safe to do so. Follow the steps below. This app will not background track your location unless there is an active alert at your facility.


 

Tap on your location dot in the app.

A bubble will appear with a prompt saying “Set Location”

.

Your status will appear below depending on what option you selected (Injured, fortify, or flee).

Move the map background so your dot is in the correct place. Please note that the dot itself does not move. The map behind your dot moves.

 

Press the “Set” button at the bottom of the screen to send your updated location to law enforcement.

If you decide to move and it is safe to do so, return to real-time location tracking.

To return to real-time tracking, press your location dot again.

A bubble will appear saying “Auto- Locate” .

Tap “Auto-Locate” to return to real-time tracking.

Frequently Asked Questions

My app has a spinning circle. What's the problem?

 

When it spins, it means the app is not picking up wifi or cellular reception. If  a wifi network is available, be sure your phone is properly connected. If no wifi network is available, check your carrier's cellular data settings.


I have an Apple Watch. Will I get notifications on my phone and watch?
 

No, you will need to choose which device you are getting notifications on. If you choose an Apple watch, you will get a vibration on your wrist but no audible alert on your phone. If an alert goes off, your watch will not have the same capabilities as the mobile app. Please open the mobile app on your phone to set your location, report injuries, or chat.


When I clicked “Fortify” or “Flee” my location dot wasn’t in the correct place. How do I fix this?

In an emergency, only set your location if it is absolutely safe to do so. To learn how to set location and auto-locate, refer to the “Setting your Location” section in this manual.

 

What is the number in the red-shaded circle?

The number displayed in the red shaded circle is the floor number the threat was identified on. If your facility does not have more than one floor, the number “1” will be displayed.

 

What is the billing frequency for my subscription? Do you pro-rate subscriptions?
 

There is a one-time annual payment once the contract is agreed upon and the training is set. We do pro-rate subscriptions based on the specific request; for example, to meet budgetary allowances or restrictions. All invoices must be paid in full prior to the completion of training.



When is it appropriate to use the LifeSpot App?
 

The ONLY appropriate time to use the LifeSpot App is if there is an active killer situation within your facility's geofence. When you press, swipe, and hold the button for 3 seconds, emergency responders will be alerted and sent to your location.

 

 

Can the LifeSpot App be activated from my home or other public places?
 

No. The app will only be able to be activated from inside your geofence. Geofences are configured by our team with input from your facility’s leadership, to include the entirety of your campus. If you are outside of your geofence when an alert is activated you will still get the alert. You will not be able to chat or set your status if you are not within the geofence.


 

I travel between locations. Will I still be able to use my app?
 

Yes. Contact your administrator to confirm you are an assigned user at all facilities you travel to.

 

Will I still receive an alert if I am outside of the geofence?

Yes, you will be able to receive an alert. But, you are not able to activate it from outside of the geofence. We don’t want you to travel into a dangerous situation, so regardless of your intentions, we want you to stay away from a location that has started an alert. Stay away, and wait to be contacted. Try not to contact anyone that you know may be involved, they will be busy and will need to concentrate on their own safety and the safety of those around them.


When running a drill, it tells me to call (123)456-7890. What am I supposed to do?
 

During a drill, you can click cancel when the phone number is prompted. But, if this were a real, life-or-death situation, the phone number would read “911”.  You will need  to call 911 and speak with dispatch about why you swiped the alert, even if it is an accidental activation.



Will this app track me?

The app will only track you when the app is open and active. When it is closed, it will not track your location.

 

Will my data be stored or tracked?

No, your data is secure and will not be sold or shared with additional parties. Your participation and choice to have this app are confidential.

 

Can we add users even after our app has gone “LIVE”?

Yes, you can add users whenever you want as long as there are available subscriptions. We strongly suggest that you put your facility in drill mode when you have a new staff register and complete the in-app tutorial to mitigate any possible false activations to emergency responders. If you need additional licenses, contact your LifeSpot team!

 

If I am in “Drill Mode”law enforcement is not notified, correct?

We encourage you to get in contact with your local law enforcement so they are able to participate in a drill you are running for training. This is great practice for you and them! If they have their preferences set to receive drills, they will get the alert. We are happy to help you coordinate these details if needed.

Troubleshooting

I did not hear an audible alert on my phone.

Check your main settings to make sure emergency alerts are enabled. Follow along with this video for step-by-step instructions- https://vimeo.com/821765298?share=copy
 

Check the LifeSpot App notification settings. If you are wearing an Apple Watch, watch the following video to enable or disable receiving alerts on your phone. This is a personal preference and the app will still work on your phone even if you elect to receive alerts on your watch. https://vimeo.com/795672173/1826c1a95c
 

I did not get any notification on my phone (audible or visible.)

Check your notification settings. Make sure all notifications are allowed for the LifeSpot App. Make sure your critical alerts are allowed on your phone. Make sure your location services are set to “always allowed” in the LifeSpot App.

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